Shipping & Returns
Each item from MiCuZ is handmade. Items will be shipped within 1-3 business days.
UK Estimated delivery times
FREE Standard Delivery on orders over £45
£3.95 - Standard Delivery: 3-5 business days
£6.95 - Express Delivery: 1-2 business days
I'll do my best to meet these delivery estimates, but can't guarantee them.
Orders are delivered with Royal Mail and will require a signature on delivery.
We regret we are unable to post to PO Box addresses.
Customs and import taxes - International orders
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
RETURN & EXCHANGE POLICY
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalised orders
Items on sale
If you receive any damaged items please ensure you notify us within 24 hours at firstname.lastname@example.org
Conditions of return
We hope you are happy with your MiCuZ purchase.
If for any reason you are not please contact us at email@example.com
The customer is liable for the cost of returning any items. They must be returned by Royal Mail signed for service with a tracking number. All goods should be well packaged for posting and in its original new condition with no damage and in perfect condition.
Please note that due to personal preferences, we are unable to accept returns on items for which you don’t like the scent of or the appearance of the concrete. Returns are limited to broken or damaged items.