Shipping & Returns

SHIPPING POLICY

Processing time

Each item from MiCuZ is handmade. Items will be shipped within 1-3 business days.

​

UK Estimated delivery times

FREE Standard Delivery on orders over £50

£3.95 - Standard Delivery: 3-5 business days

£6.95 - Express Delivery: 1-2 business days

I'll do my best to meet these delivery estimates, but can't guarantee them.

​

Orders are delivered with Royal Mail and will require a signature on delivery.

We regret we are unable to post to PO Box addresses.

​

Customs and import taxes - International orders

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

RETURN & EXCHANGE POLICY

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

• Custom or personalised orders

​

Damages​

If you receive any damaged items please ensure you notify us within 24 hours at micuzmj@hotmail.com

​

Conditions of return

We hope you are happy with your MiCuZ purchase. 

If for any reason you are not please contact us at micuzmj@hotmail.com

The customer is liable for the cost of returning any items.  They must be returned by Royal Mail signed for service with a tracking number. All goods should be well packaged for posting and in its original new condition with no damage and in perfect condition.

​

Please note that due to personal preferences, we are unable to accept returns after 14 days on items for which you don’t like the scent or the appearance of.