Shipping & Returns

SHIPPING POLICY

Processing time

Each item from MiCuZ is handmade. Items will be shipped within 1-3 business days.

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UK Estimated delivery times

FREE Standard Delivery on orders over £45

£3.95 - Standard Delivery: 3-5 business days

£6.95 - Express Delivery: 1-2 business days

I'll do my best to meet these delivery estimates, but can't guarantee them.

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Orders are delivered with Royal Mail and will require a signature on delivery.

We regret we are unable to post to PO Box addresses.

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Customs and import taxes - International orders

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

RETURN & EXCHANGE POLICY

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

• Custom or personalised orders

• Items on sale

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Damages​

If you receive any damaged items please ensure you notify us within 24 hours at micuzmj@hotmail.com

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Conditions of return

We hope you are happy with your MiCuZ purchase. 

If for any reason you are not please contact us at micuzmj@hotmail.com

The customer is liable for the cost of returning any items.  They must be returned by Royal Mail signed for service with a tracking number. All goods should be well packaged for posting and in its original new condition with no damage and in perfect condition.

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Please note that due to personal preferences, we are unable to accept returns on items for which you don’t like the scent of or the appearance of the concrete. Returns are limited to broken or damaged items.